Frequently Asked Questions
Find answers to the most common questions about our services, support options, and more.
What services does RealCare Sydney provide?
RealCare Sydney offers NDIS and aged care services, including personal care, supported independent living (SIL), transport, home help, companionship, and therapy support.
Who is eligible to receive your services?
We support NDIS participants, aged care recipients with Home Care Packages, and private clients who need in-home assistance or support.
Are you an NDIS and aged care registered provider?
Yes. We are fully registered to provide services under the National Disability Insurance Scheme (NDIS) and Home Care Packages (HCP).
Can I get in-home support tailored to my needs?
Absolutely. We create custom support plans based on your preferences, goals, health conditions, and funding options.
How do I get started with RealCare Sydney?
Simply call us, request a callback, or complete our online enquiry form. We’ll guide you through eligibility, funding, and next steps.
How much do your services cost?
Costs vary depending on the service type, hours, and funding source. We provide transparent quotes with no hidden fees, aligned with NDIS and aged care pricing.
Can I change my support worker if I’m not comfortable?
Yes. Your comfort is a priority. We’ll work with you to ensure you feel safe and supported by the right care team.
Do you offer 24/7 or overnight care?
Yes. We provide flexible care options, including daytime, overnight, and 24/7 support depending on your needs.
Which areas of Sydney do you service?
We provide in-home support throughout Greater Sydney. Contact us to confirm availability in your suburb.
How soon can services begin after booking?
Most services can start within 24–72 hours of your initial assessment. Emergency or short-term care may be arranged sooner.
What is SIL (Supported Independent Living)?
SIL is an NDIS-funded support that helps people with disabilities live as independently as possible in a shared or individual living environment with tailored daily assistance.
What support is provided in a SIL house?
Support includes personal care, cooking, cleaning, medication assistance, transport, social skills, and 24/7 supervision where needed.
Are your SIL homes staffed 24/7?
Yes, our SIL homes are staffed round-the-clock with trained support workers to ensure constant assistance and safety.
Do I need to have SIL funding in my NDIS plan to join?
Yes, you’ll need SIL funding. We can assist you in checking your eligibility and help with the application process.
Can I choose who I live with?
Yes. We carefully match housemates based on compatibility, interests, and support needs to promote a harmonious home environment.
Are there activities and programs in SIL homes?
Yes. We encourage community involvement, recreational outings, life skills training, and structured activities tailored to residents’ interests.
Where are your SIL homes located?
We have homes in various suburbs across Sydney. Contact us to find a location that suits your needs.
Can I tour a SIL house before deciding?
Yes, absolutely. We arrange private tours so you can see the property, meet the team, and ask questions before committing.
What’s included in the weekly fee for a SIL home?
The fee generally covers rent, food, utilities, household expenses, and support. We provide a clear breakdown during your consultation.
Can you help me transition from my current home to SIL?
Yes. We provide full transition support, including move-in coordination, NDIS documentation, and emotional support throughout the process.
What disability services do you offer?
We provide personal care, therapy support, community access, transport, social participation, skill building, and daily living support.
Do you support people with complex needs?
Yes. Our team is experienced in managing physical, intellectual, sensory, and psychosocial disabilities with personalized care plans.
Can I get community access or transport help?
Yes. We can assist with attending appointments, social events, grocery shopping, or recreational activities.
How do I start disability services with RealCare Sydney?
Book a free consultation, and we’ll discuss your goals, assess your plan, and create a personalized support schedule.
Are your support workers NDIS trained?
Yes. Our team is trained in NDIS standards, first aid, manual handling, and person-centered care.
Do you offer in-home therapy assistance?
We provide support workers to assist with daily therapy routines under the guidance of your allied health professionals.
Can I choose the gender of my support worker?
Yes. We do our best to honor your preferences regarding gender, language, and cultural background.
What’s the minimum booking requirement?
We offer flexible support from just a few hours a week to daily or 24/7 assistance—no long-term lock-ins.
Can you help me review or change my NDIS plan?
We can’t change your plan directly, but we support you in gathering reports and evidence to prepare for reviews.
Do I need to be plan-managed to work with you?
No. We support NDIS participants who are agency-managed, plan-managed, or self-managed.
What types of aged care services do you offer?
We provide personal care, medication assistance, companionship, meal prep, transport, dementia care, and light domestic tasks.
Do you work with Home Care Packages (HCP)?
Yes, we are an approved provider and support clients with Levels 1–4 packages, as well as private care.
Can I receive care at home instead of going to a facility?
Absolutely. Our goal is to help you remain in your home with the right care, for as long as possible.
What if I need help with memory or dementia issues?
We have experienced carers trained in dementia support and behavior management to provide compassionate care.
Can I book short-term or respite aged care?
Yes. We offer respite care for family carers and short-term assistance for recovery after surgery or hospital discharge.
Is your aged care staff qualified and background-checked?
Yes. All carers undergo police checks, first aid training, and ongoing professional development.
Do you provide overnight or live-in care?
Yes. We provide flexible care options including overnight, 24/7, or live-in care based on client needs.
Can I try your services before committing long-term?
Yes, we offer trial periods and short-term care to help you evaluate our services without pressure.
What areas of Sydney do you service?
We cover most areas in Sydney. Contact us to confirm if your suburb is included.
How do I get started with aged care support?
Just give us a call or request a callback. We’ll guide you through eligibility, funding, and next steps.
How much do your services cost?
Pricing depends on the type of care, hours required, and funding source. We offer transparent, competitive rates with no hidden fees.
Do you accept NDIS and HCP funding?
Yes. We’re registered for both NDIS and aged care packages, and can also accept private payments.
Do I have to pay out of pocket?
If you’re fully funded, services may be covered 100%. For any shortfalls, we’ll explain costs clearly before starting.
What’s included in the service rate?
Rates include carer time, travel, admin, equipment (when applicable), and tailored care planning.
Can I get a quote before committing?
Yes. After your consultation, we provide a detailed quote based on your support needs and funding.
Do I need to sign a long-term contract?
No. Our service agreements are flexible and can be paused, changed, or cancelled with notice.
Can you help me apply for NDIS or HCP funding?
Yes. We assist clients with information, documentation, and navigation of the application process.
Are your prices in line with NDIS and aged care pricing guidelines?
Yes. We follow the latest government pricing structures and ensure full compliance.
Do you offer bundled or package deals?
Yes. We can combine services into affordable weekly packages tailored to your needs and budget.
What happens if my funding runs out?
We’ll notify you in advance and help you plan ahead. We also offer interim private payment options if needed.
How do I book a service with RealCare Sydney?
You can call us, fill out our online form, or request a callback. We’ll guide you through the process.
How soon can I start services?
In many cases, services can begin within 24–72 hours after assessment. Urgent care may be available sooner.
Can I book a one-off or short-term service?
Yes. We offer one-time, short-term, and ongoing care options—based on what suits your situation.
Do I need a referral to book your services?
No referral is required. You can contact us directly whether you’re privately paying or funded.
Can I meet my carer before starting?
Yes. We encourage meet-and-greets or introductory calls to ensure a comfortable match.
What if I need to cancel or reschedule?
You can cancel or reschedule with advance notice. We offer a flexible cancellation policy.
How are service hours scheduled?
We tailor schedules based on your preferred days, times, and support needs.
Do you offer weekend or after-hours appointments?
Yes. Support is available 7 days a week, including public holidays and evenings.
Can I manage my appointments online?
Yes. Clients can manage bookings through our client portal or by contacting our support team.
Will I get reminders for my appointments?
Yes. We send appointment confirmations and reminders via SMS or email for your convenience.
Not Sure Where to Start?
Choosing the right care can be overwhelming—we’re here to make it easier. Contact us today, and our friendly team will guide you through your options with expert advice and compassionate support.